Rapid conversion to remote working in response to Covid 19

As an established well respected property management company in London, communication and the ability to respond to client requests is crucial. When the Covid 19 Crisis meant that all of their staff had to work from home, they turned to Bespoke Systems to ensure that it would be “business as usual”.

“The aim was to ensure that all of our staff were able to communicate effectively when working from home. Although we started planning before the official lockdown advice from the Government, it was a task to migrate an almost entirely office based environment into a working from home situation”

“We called on Bespoke Systems to manage the whole migration. Their in depth knowledge and their ability to react quickly with the right solution and deliver  exactly what we needed was a crucial part of keeping our staff working”

Bespoke Systems discussed the requirements with the client and proposed that they adopt Teams for their day to day communication. This would take care of their instant messaging , and Video Conference needs as well as providing a platform to ease the communication flow around the business.  As the client had a legacy on premise phone system , it was decided to temporarily replace the phone system with Microsoft 365 Voice, giving the company a complete integrated communcations system.

Where it was necessary to replace equipment with laptops , these were sourced installed and delivered to remote staff within a few days.

In order to ease the issues with migrating all users to a home based environment, Bespoke Systems organised a series of one to one implementation and training calls for each member of staff when they started to work from home.

The solution that Bespoke Systems has implemented has been so successful that the client is now making the move to Microsoft 365 Voice on a permanent basis, removing the on premise phone system.

“We have had a long partnership developed over a number of years with Bespoke Systems. Yet again they lived up to their very high standards. The continuous support that they  gave us as a company during the crisis has ensured that we were agile and flexible enough to provide a business as usual service to our clients.”